Frequently Asked Questions
Everything you need to know about shopping with BIRD EYE.
How long does shipping take?
Standard domestic shipping takes 3-5 business days, while international orders typically arrive within 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start the process.
How do I find my correct size?
Each product page features a detailed 'Size Guide' button with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.
Are your materials sustainably sourced?
BIRD EYE is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and low-impact dyes in over 80% of our current collection.